template-conversations entitlement).
A workflow_template is a reusable automation script: an ordered list of agent-executed steps stored as JSON. Workflows can be triggered manually, via the API, or on a cron schedule. See Routines overview.
The workflow_template type defines a multi-step automated routine that an agent executes sequentially.
template-conversations entitlement).
A workflow_template is a reusable automation script: an ordered list of agent-executed steps stored as JSON. Workflows can be triggered manually, via the API, or on a cron schedule. See Routines overview.